Support Provided by VAIA Technologies

VAIA Technologies offers a wide range of technical support from on-site visits with an experienced vision engineer to remote support to our newest offering of a VAIA Tech Tune Up. All of our systems come with a 60-day support window and we offer Ad-hoc support or support contracts depending on your needs and desires. Contact us to learn more about how we can support your machine vision applications or develop a new system for you: 774-206-5636.

Technical Support

Multi-Tiered: On-site and Remote VAIA Tech provides unparalleled support services. Two thirds of our business is repeat business. VAIA offers Multi-tiered technical support program for VAIA customers that may include:

  • Web-based support interface
  • Phone and Email support
  • Remote Login and assistance through “gotoassist”
  • Regional (local) support through employees and contractor partners
  • On-Site Support from an experienced technician or vision engineer
  • First “n” days of support are included in the project
  • Same day response in most cases

Contact us directly for any machine vision support needs: 508.366.1106.

VAIA Tech System Tune Up

Tune up your system to gain peak performance Onsite vision system tune-up includes:

  • Verification and testing of:
    • sensor alignment
    • camera alignment
    • rejector alignment
    • external communication to and from PLC or other controller
    • discrete IO functions
  • Optimization of:
    • PC hard drive
    • inspection parameters
    • software (i.e., updating where necessary)
  • Preventative maintenance:
    • tighten wire and cable connections
    • clean PC cooling system
    • clean optics and lights
  • Replace key parts:
    • UPS battery
    • stack light bulbs
  • Complimentary 60 days of remote technical support

Contact us directly to learn more about this new offering: 508.366.1106. Download our VAIA Technologies Tune Up brochure.