At VAIA we understand that making the decision to automate a previously manual process with vision and robotics is a leap. Understanding how to then turn the mountains of data produced by the new system into actionable information and use it to fuel further improvements that can drive lean six sigma programs is a journey! We partner with our customers to ensure long term success and because our customers have such a variety of needs, we tailor our services to meet those needs. So, even if you’re not purchasing a full system from us we welcome the opportunity to start a dialog, to build a relationship, to be a source of information, education and to be a trusted advisor:
[No upcoming training courses]
VAIA Tech provides unparalleled support services. Two thirds of our business is repeat business. VAIA offers Multi-tiered technical support program for VAIA customers that may include:
- Web-based support interface
- Phone and Email support
- Remote Login and assistance through “gotoassist”
- Regional (local) support through employees and contractor partners
- On-Site Support from an experienced technician or vision engineer
- First “n” days of support are included in the project
- Same day response in most cases
Contact us directly for any machine vision support needs: 508.366.1106.
Onsite vision system tune-up includes:
- Verification and testing of:
- sensor alignment
- camera alignment
- rejector alignment
- external communication to and from PLC or other controller
- discrete IO functions
- Optimization of:
- PC hard drive
- inspection parameters
- software (i.e., updating where necessary)
- Preventative maintenance:
- tighten wire and cable connections
- clean PC cooling system
- clean optics and lights
- Replace key parts:
- UPS battery
- stack light bulbs
- Complimentary 60 days of remote technical support
Contact us directly to learn more about this new offering: 508.366.1106.
Many of our customers are experiencing for the first time, the transition from a manual (human) random statistical sampling process to a system that provides a 100% sampling, reliable, 100% repeatable process with a permanent record of each inspection. Following that transition, the comment we hear most from our customers is that they now have a ton of data – but no information. VAIA can help.
VAIA Technologies works with customers to identify the critical goals that customers have for their vision system information and then works with them to get it into a usable format. Whether the goal is a robust retention platform, gaining a a better understanding of failure modes or using a series of image results to inform on process degradation and highlight the need for corrections prior to failure, VAIA can help mine image databases for valuable information. Dashboard and comparison engines can then provide real-time access to information, and allow measurement of process disparities across suppliers, operators, production lines and even manufacturing sites. For customers with active lean 6 sigma programs, this can often mean a terrific incremental source of actionable information.